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Your 991 ex account keeps Nagad, Rocket and Upay at the front of every deposit screen — not buried in a settings menu. Fund your balance, request a withdrawal or check your transaction history directly from the account area, wherever local law and eligible regions allow access.
Adding funds starts from the deposit counter inside your signed-in account. We surface Nagad, Rocket and Upay as the primary routes because those are the wallets our Bangladesh audience actually uses day to day. Pick the method that matches your mobile wallet, key in the amount, and confirm the transfer from your wallet app. The credit appears in your 991 ex balance once the wallet confirms the transaction on its end.
Log in and navigate to the banking section of your account. The deposit option is listed at the top of that page.
Select Nagad, Rocket or Upay from the method row. The screen will show the details specific to that route.
Type the amount you want to add. Follow any minimum or maximum shown on the screen — we display those limits in the counter itself.
Complete the transfer from your Nagad, Rocket or Upay app. Your 991 ex balance updates once the wallet confirms the payment.
When you want to move funds back to your wallet, open the withdrawal section of your account area. We route payouts through the same local rails — Nagad, Rocket and Upay — so the money lands in a wallet you already control. Choose the method, enter the amount, and complete any identity step the screen asks for at that point. We do not publish fixed payout windows because processing depends partly on the receiving wallet's own schedule; check the status label in your account history rather than waiting on a fixed estimate.
Go to the banking section while signed in and select the withdrawal option. The page lists the methods available to your account.
Choose Nagad, Rocket or Upay. Use the same wallet number linked to your account to avoid a mismatch delay.
Input the amount within the range shown on screen. Amounts outside the displayed limits will not process until adjusted.
Follow whatever confirmation the screen shows — this may include a code sent to your registered number. Submit once done.
At certain points — typically before a first withdrawal or when our system flags a review — your account area will show a verification prompt. We ask you to follow only the fields and instructions displayed on that screen. What gets asked depends on the state of your account at that moment, so we do not publish a fixed document checklist here; the screen itself tells you exactly what to submit.
The prompt appears in your account area when a check is needed. Follow the link shown there rather than navigating manually to a different page.
Each field on the verification screen has a label. Fill in or upload exactly what that label requests — nothing more, nothing less.
After submission, your account status label changes once the review is done. You do not need to resubmit unless the screen asks you to.
If a field or step is confusing, open the support option inside your account. That route reaches the team who handle verification questions.
We built the payment screen around the wallets Bangladesh accounts use most. Nagad, Rocket and Upay are the primary deposit and withdrawal routes, sitting at the top of the method selector so you reach them in one tap. Bank Transfer is also available for accounts that prefer a direct route. Availability of each method depends on your account status and the region you access from — the counter shows only the options active for your account at that time.
Deposit and withdraw via your Nagad mobile wallet. Select Nagad in the counter, confirm the amount, and complete the transfer from your Nagad app.
Rocket is available for both deposits and withdrawals. Match the wallet number in your account settings to the number you use in the Rocket app.
Upay works the same way as the other wallet routes. Choose it in the method row, enter the amount, and approve from your Upay account.
For accounts that prefer direct bank routing, Bank Transfer appears in the method list where available. Follow the reference details shown on the transfer screen.
Every deposit and withdrawal on 991 ex generates a record in your account history with a reference number, a status label and a timestamp. When you check the same transaction in your Nagad, Rocket or Upay app, the amounts and timing should align. If they do not, the reference number is the detail to quote when you contact support — it lets the team pull the exact transaction without relying on your description alone.
Each transaction in your 991 ex account history carries a unique reference. Note it down or screenshot it — this is what support needs to locate a specific payment quickly.
Labels like pending, processing and completed describe where a transaction sits. A status that stays on pending longer than your wallet confirmation suggests is worth querying through the in-account support link.
The history page inside your account lists every deposit and withdrawal in date order. Filter by date if you are looking for a transaction from a specific session.
Hold onto your Nagad, Rocket or Upay confirmation screenshots until the matching entry in your 991 ex history shows a completed status. That pairing is all you need if a query comes up.
Our account and transaction protections work across the domain, the login path and the payment flow. Checking that you are on 991 ex before entering any credentials is the simplest step you can take on your side. From there, the controls below describe what we maintain on ours. If something feels wrong at any point — an unexpected login alert, a transaction you do not recognise — the support route inside your signed-in account is the fastest way to flag it to us directly.
Always confirm you are on 991 ex before logging in or entering any payment detail. Bookmark the address after your first visit so you return to the right place every time.
Your account is tied to the identity details you registered with. We use those details to confirm ownership if a review or verification step is needed — keep them current in your account settings.
Deposits and withdrawals process to wallets registered against your account. We match the wallet number to your account record, so using a wallet that belongs to someone else will hold up your transaction.
The support link inside your signed-in account area is the published path for transaction queries, account issues and anything that looks unusual. Use that channel rather than an external contact you find through a search.
Below are the questions we hear most from people managing their account balance on 991 ex. If your question is not here, open the support option inside your account area.
Nagad, Rocket and Upay are the primary deposit methods. Bank Transfer is also available. The deposit counter in your account shows whichever options are active for your account and region at that time.
Your 991 ex account history updates once the wallet confirms the transfer on its end. Check the status label there — it moves from pending to completed when the credit lands. A Nagad, Rocket or Upay confirmation screenshot is useful to keep until that status shows.
Check the status label in your account history first. If it has not moved after the period shown on the withdrawal screen, use the support link inside your account to raise it. Quote the transaction reference number when you do.
The deposit and withdrawal counters display any minimum or maximum that applies to your account. Those figures are shown on screen before you confirm, so follow what is displayed there rather than a fixed number.
The most common reason is a mismatch between the wallet number used and the one registered on your account. Check your account settings to confirm they match, then resubmit. If the issue continues, contact support through your account area.
Depending on your account status, a verification prompt may appear before your first withdrawal or after a review is triggered. Follow only the fields shown on that screen. The support link inside your account can help if any step is unclear.