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These terms set out how 991 ex operates your account, what we ask of you, and what you can expect from us. Access to our platform depends on your local law and eligible regions — read through before you open an account.
When you create an account with 991 ex, you enter into a direct agreement with us as the platform operator. These terms apply from the moment your account is active and continue for as long as you hold it — including any dormant period. We may update these terms periodically; when we do, we post the revised version in your account dashboard and the change takes effect from the date shown there. Continued use of your account after that date counts as acceptance. Payment activity through Nagad, Rocket, and Upay is subject to both these platform terms and the separate service terms of each wallet provider. Where those terms overlap, both sets apply. Deposits and withdrawals move through the wallet you select at checkout; we do not hold funds outside your account wallet, and any transaction record visible in your account reflects the state of that wallet instruction at the time it was processed. If a transaction shows an unexpected status, the first step is to check the wallet app directly, then contact our support route. We do not accept accounts from regions where access to this type of platform is not permitted under local law. If your situation changes after registration, you are responsible for letting us know.
Wallet transactions via Nagad follow both our platform terms and Nagad's own service rules.
Rocket transfers are processed under the same dual-terms framework; check your Rocket app for status.
Upay payments are subject to Upay's published limits and our platform transaction policy together.
Access depends on your local law and the eligible regions we serve; we verify this at registration.
Not every part of your interaction with 991 ex falls under a single policy. This section draws a clear line between what these terms cover and what sits outside them, so you know exactly which rules apply at each step.
Login, session management, and account-level actions — creating your profile, updating credentials, and requesting account changes — are fully governed by these terms.
Deposits and withdrawals processed through Nagad, Rocket, and Upay are within scope. The wallet provider's own rules run alongside ours for each transfer.
Game content, lobby information, and on-site notices are covered. Studio titles from Habanero, CQ9, PG Soft, Microgaming, and Bigtime Gaming are available as described in the lobby; content availability may vary.
External payment providers, device operating systems, and internet services sit outside our terms. We are not responsible for interruptions or rule changes on those third-party platforms.
You have practical control over your own account at every step. From within your signed-in account page, you can view your full transaction history — every Nagad, Rocket, or Upay transfer is listed there with a timestamp and status. If any detail on your profile is incorrect — your contact number, preferred wallet, or account name — you can submit a correction request directly through the account settings screen. The fields shown there indicate what can be changed and what requires identity verification before we update it. For questions that go beyond a self-service correction — a disputed transaction, a policy question, or a request to close the account — our support route handles those. We aim to acknowledge requests through the published contact path and follow up with the next step. You do not need to escalate outside the platform before we have had a chance to respond. Keep a note of any reference number shown after you submit a request; that number is what we use to track the conversation on our end.
Your account dashboard lists every wallet transaction. Filter by date or wallet type to find a specific Nagad, Rocket, or Upay entry.
Account settings shows which fields you can edit directly and which require a verification step before we apply the change.
Use the support route in the account menu for policy questions or disputed transactions. Note the reference number you receive after submitting.
Submit a closure request via support. We confirm the steps required and any outstanding wallet balance before processing it.
If you have a question about these terms, your account, or a wallet transaction, use the routes published inside your signed-in account. We do not publish support hours we cannot stand behind, so the channel descriptions below reflect what is shown on the site.
Open the chat icon from the signed-in account menu. This is the fastest route for account-access questions and transaction status checks.
Use the support form in account settings for written requests — corrections, policy questions, or anything that needs a reference number for follow-up.
We post policy updates and account-level messages directly in your account dashboard. Check the notice area after any login for current communications.
Your account data — login credentials, wallet identifiers, and transaction records — is stored under our platform security policy. We do not share wallet details such as your Nagad or Rocket account number with third parties outside of what is needed to process the transaction you initiated. Cookies on the site manage your session state; you can review the cookie settings in your browser, though disabling session cookies will affect how your login persists across tabs.
Transaction and account records are kept for the period required under our operating policy. You can request a summary of what we hold via the support form.
Your login credentials are your responsibility. We never ask for your password or wallet PIN through chat or email — treat any such request as suspicious.
We use session cookies to keep you logged in and functional cookies to remember your wallet preference. No behavioural advertising cookies are set by us.
To ask what data we hold, request a correction, or ask for deletion where permitted, use the support form. We confirm receipt and next steps in writing.
Here are the questions we hear most from people reading through the terms for the first time. If your question is not here, the support form is the right next step.
Yes. Any wallet transaction you process through Nagad, Rocket, or Upay on this platform falls under these terms alongside the wallet provider's own rules. If a deposit status is unclear, check your wallet app first, then contact us via live chat with the transaction reference.
Access depends on your local law and the eligible regions we currently serve. If your location is not covered, the platform will indicate that at the point of registration or login. We do not override local legal restrictions.
We post a notice in your account dashboard when we update these terms, and the revised version shows the effective date. Logging in after that date and continuing to use your account means you have accepted the updated version.
Go to account settings while signed in. Fields you can edit yourself are marked; those that need verification show the steps required. For anything the settings screen does not cover, submit a correction request through the support form and note the reference number.
When you request account closure through support, we confirm any outstanding wallet balance and the steps to withdraw it before we process the closure. We do not close an account with a pending balance without your confirmation.
Open the support form from your account menu and describe the transaction — include the date, wallet type such as Nagad or Rocket, and the amount shown. We log the dispute, assign a reference number, and follow up with what we find.