Sports / Slots
991 ex is direct about how your information is handled. This policy explains what data we collect when you use our platform, how we use it, and what choices you have — availability and applicability depend on your local law and eligible region.
When you open an account with us, we collect the information you provide during registration — your name, contact details and the payment method you choose to use. For Bangladesh-based activity, that commonly includes wallet identifiers linked to Nagad, Rocket or Upay. We collect this to verify your account, process transactions and keep your session secure across devices. We also collect technical data: your device type, browser session, IP address and interaction logs. This helps us maintain platform stability and identify unusual access patterns on your account. We do not sell this information to advertisers or unaffiliated third parties. Data retention follows the period required to operate your active account and meet any record-keeping obligations applicable in your eligible region. Once your account is closed and the retention window has passed, personal data is removed or anonymised in line with the applicable standard. Access to your data, the right to correct it and the right to raise a deletion request are all available to you. The process for each is described in the Rights section below. If you have a question about how a specific data point — for example, a Nagad transaction record or a device session log — is stored, our support route is open for that query.
Wallet identifiers linked to Nagad transactions are stored only for account verification and transaction records, in line with applicable regional requirements.
Rocket payment data is held in your account transaction log. You can request a summary of this record through the support contact route listed on this page.
Upay session data tied to a deposit or withdrawal is retained for the duration required by the record-keeping standard applicable to your eligible region.
This policy applies to data collected directly through the 991 ex platform — your account, your session activity and your transaction records. It does not extend to third-party services you access via links from our pages, or to payment processors who operate under their own published terms. Understanding the boundary helps you know where to direct a query.
Data collected when you log in, update your profile or change account settings is covered fully by this policy. This includes device identifiers and session tokens associated with your account.
Payment records — including wallet activity via Nagad, Rocket or Upay — are within scope. The payment processor itself operates under its own privacy terms, which we do not override.
Your interaction with game pages, lobby navigation and support chat is logged and covered by this policy. This data is used for session continuity and platform improvement, not for advertising.
External links, game studio interfaces and analytics tools from third parties are outside the scope of this policy. Review each third party's own privacy statement for clarity on how they handle your data.
You have real, actionable choices under this policy — not just a list of abstract rights. If you want to see what personal data we hold against your account, you can submit a data access request through our support channel. We will identify the records we hold and share a summary with you. Correction requests work the same way: if your name, contact number or wallet details on file are wrong, tell us and we will update the record. Deletion requests are handled case by case, taking into account any retention obligations that apply to your eligible region. We will confirm what can be removed and when. If you believe a data point has been used in a way that is inconsistent with this policy, that too can be raised directly with our support team. Each of these actions is initiated through the contact routes in the Support section below — no form exists in isolation from a real response.
Submit a data access request via support. We will confirm what account and transaction data we hold against your profile, including any payment wallet identifiers on file.
If your registered contact number or linked wallet reference is incorrect, contact us and we will update the record. Changes are reflected in your account within the timeframe shown in the support response.
Any question about how a specific data point is used — a session log, a Rocket transaction record or a device identifier — can be directed to the support team for a clear, written answer.
Deletion requests are reviewed against applicable retention requirements for your eligible region. We will tell you clearly what can be removed, what must be kept and for how long.
If you have a question this policy does not answer clearly, or if you need to take one of the actions described in the Rights section, the routes below are the ones we publish. Use the channel that suits your query best. Responses follow the queue in the order received.
Open the live chat window from the bottom of any page on 991 ex. This is the quickest route for account-specific data questions or correction requests.
Send your data access, correction or deletion request to the support email address listed on the Contact page at 991 ex. Include your registered account details so we can locate your records.
The Help section inside your signed-in account at 991 ex contains a direct form for submitting privacy-related requests. Log in, navigate to Help, and select the relevant request type.
Our approach to data is practical and consistent. We do not keep data longer than the account and regional retention obligations require, and we do not share it with parties outside the scope described in this policy. Access to your records internally is restricted to the teams that need it to operate your account.
We use cookies to keep your session active across pages and devices. You can manage cookie preferences in your browser settings. Disabling certain cookies may affect how account features behave during your session.
Account access is protected by credentials you set at registration. If you suspect unauthorised access, contact support immediately via live chat or email so we can review the session log and take action.
We retain account and transaction records for the period required by the applicable standard in your eligible region. After account closure and the retention window, personal data is removed or anonymised.
When this policy changes in a material way, we publish the updated version at 991 ex/privacy-policy/. Continuing to use your account after an update is posted means you have seen the revised terms.
These are the questions we hear most often about how your data is handled. If yours is not listed, the support routes in the section above are the right place to ask.
We collect the details you enter at registration — name, contact number and the wallet or payment method you link, such as Nagad, Rocket or Upay. We also collect technical session data like your device type and IP address to secure your account and maintain platform stability.
We do not sell your data to advertisers. Payment processors like Nagad, Rocket and Upay receive only the transaction data needed to complete your request, and they operate under their own published terms. Game studio interfaces may log session data under their own policies.
Submit a data access request through live chat or the email address on our Contact page at 991 ex. Include your registered account details. We will locate your records and share a summary of what we hold in line with applicable regional requirements.
Yes. Correction requests can be submitted via live chat or email — we will update the record once verified. Deletion requests are reviewed against applicable retention obligations for your eligible region. We will confirm clearly what can be removed and within what timeframe.
Your transaction records on the 991 ex platform are within scope of this policy. The Nagad or Rocket processor itself operates under its own terms. If you need a summary of your on-platform payment records, raise the request through the Account Help page inside your signed-in account.
After account closure, data is retained for the period required by the record-keeping standard applicable to your eligible region. Once that window passes, personal data is removed or anonymised. You can ask for a timeline estimate by contacting support before or after closing your account.